Sports / Mobile
This page sets out the legal framework that governs your use of casino99, including account access, transactions, and content availability. Access depends on your local law and eligible region — review the terms below before you open or use an account.
The terms on this page apply to every interaction you have with casino99 — from creating an account to placing a transaction via bKash, Rocket, or Bank Transfer, and browsing the game catalog. By using the site, you accept these terms as the governing agreement between you and us. Availability of our services depends on your local law and the eligible regions we support. We do not guarantee access in jurisdictions where online gaming is restricted or unlawful. It is your responsibility to confirm that using casino99 is permitted under the laws where you are located before you proceed. We may update these terms when required by law, operational changes, or policy review. When we do, the revised version will be posted here with a clear effective date. Continued use of the site after a change takes effect means you accept the updated terms. If you disagree with a revision, the correct step is to stop using the site and contact our support team to close your account. Transactions processed through bKash, Rocket, and Bank Transfer are subject to the terms of those payment providers in addition to our own. Any dispute involving a payment method should be raised with both the payment provider and our support team so we can coordinate a resolution.
bKash transactions on casino99 are governed by both our terms and bKash's own service agreement.
Rocket wallet deposits and withdrawals follow Rocket's terms alongside our account policy.
Bank Transfer requests are processed under our standard account terms and your bank's own transfer conditions.
Not every part of your experience on casino99 sits under the same set of rules. Understanding the boundaries helps you know where to look when a question comes up.
Creating, verifying, and closing an account on casino99 falls fully within this policy. Access is granted only where local law and eligible-region conditions are met — confirm your eligibility before registering.
Deposits and withdrawals via bKash, Rocket, and Bank Transfer are covered here, but the rules of each payment provider also apply. A dispute involving a payment rail should be raised with both us and the provider.
Game content from studios such as JDB, Bigtime Gaming, PlayStar, and Microgaming is covered under our content licensing agreements. We present what is available in the lobby; the underlying game rules are set by the studio.
External links, affiliate sites, and payment-provider portals operate under their own terms. We are not responsible for the policies or practices of services outside casino99, even when a link leads there from our pages.
You have concrete choices available to you within your casino99 account. Your transaction history is visible after login in the account dashboard — every deposit and withdrawal recorded there, including the payment method used and the amount moved. If you spot an error in your account details, the correction process starts in the account settings page; follow the fields shown there and submit the update. Queries that go beyond what account settings can resolve — name corrections, identity verification questions, or a formal written request — should be directed to our support team via the contact paths listed on this page. We aim to acknowledge account-related requests and direct them to the right team; response times depend on query volume. For Bangladesh-based queries involving bKash or Rocket transactions, include the transaction reference shown in your account dashboard so our team can locate the record without delay.
Your full transaction history is in the account dashboard after login. Filter by date or payment method to find a specific bKash, Rocket, or Bank Transfer entry.
Account name, contact details, and wallet information can be updated in account settings. Follow the verification steps shown in the form before submitting a change.
Use live chat or email to ask about a specific policy point. Include your account reference and, for payment queries, the transaction ID shown in your dashboard.
To close an account or make a formal data request, contact our support team in writing. The current process and required fields are shown after you log in and navigate to account help.
If a term on this page is unclear or you need to raise a formal account query, these are the channels we monitor. For payment-related questions involving bKash, Rocket, or Bank Transfer, include the transaction reference from your account dashboard so we can locate the record quickly.
The live chat icon is available on casino99 when you are logged in. Use it for account and policy questions that need a quick response.
Send formal queries, data requests, or written complaints to our support email. The address is shown in your account help section after login.
The help centre in your account dashboard covers common policy questions, account settings steps, and payment query forms for bKash, Rocket, and Bank Transfer.
We collect the account and transaction data needed to operate casino99 and process payments through bKash, Rocket, and Bank Transfer. That data is retained for as long as your account is active and for the period required by applicable record-keeping obligations after it closes. You can request a summary of what we hold by contacting support through the account help section.
We use cookies to keep your session active and to understand how the site is used. You can manage cookie preferences in your browser settings; disabling certain cookies may affect how parts of the site function.
Access to your account is protected by the login credentials you set. Keep your password private and log out on shared devices. If you suspect unauthorised access, contact support immediately using the live chat path.
Account and transaction records are kept for as long as required by law and our operational policy. After an account closes, records are retained for the legally required period before deletion.
To request a correction to the data we hold, or to ask what we have on record, submit a written request via the account help section or through email support. The steps and required fields are shown after login.
These are the questions we receive most often about our legal terms, account rights, and data practices.
Access to casino99 depends on your local law and whether Bangladesh falls within our eligible regions. Review the current eligibility conditions shown on the site before opening an account. We do not confirm legal status on behalf of any jurisdiction.
The current terms are published on casino99 and are linked from your account dashboard after login. We post a clear effective date when terms are updated, so you can see what version applies to your account at any time.
Account and transaction records are retained for the period required by applicable law after your account closes. You can ask what data we hold by submitting a written request through the account help section or email support before or after closing.
Yes. Raise the dispute with our support team and include the transaction reference from your account dashboard. Because bKash and Rocket operate under their own terms, you may also need to contact the payment provider directly. We coordinate with them where possible.
Log in, go to account settings, and follow the fields shown for the detail you want to change. Some corrections — such as legal name changes — require identity verification. If the settings page does not cover your case, contact support via live chat or email.
Send formal written requests to our support email, which is shown in your account help section after login. Include your account reference and a clear description of the request. We direct formal matters to the appropriate team for review.