Sports / Mobile
This privacy policy explains what information casino99 collects when you use your account, how we use it, and what choices you have — access and eligibility depend on your local law and the regions we support. We keep this policy in plain language so you can read it without a legal dictionary.
When you create an account on casino99, we collect the details you submit — your name, contact information and the payment method you choose to link, whether that is bKash, Rocket or Bank Transfer. We also record activity that is necessary to operate the account: login timestamps, wallet transaction references and the pages you visit inside the lobby. We collect this information to process your transactions, verify your identity as required under account security procedures, and communicate with you about your account status. We do not sell your personal data to third parties. We do not share it with advertisers. Where we work with service providers who process data on our behalf — such as payment processors handling your bKash or Rocket transaction — those providers are contractually required to handle your data only for the purpose we specify. Our data storage follows practices aligned with keeping your account records accurate and accessible to you. The period we hold your data depends on account activity, any legal retention obligations that apply in your eligible region, and whether you have requested deletion. You can ask us at any time what data we hold on your account.
Transaction references linked to your bKash deposits and withdrawals are recorded at the wallet level and visible in your account history.
Rocket payment records are stored as transaction identifiers. We do not store your full mobile banking credentials.
Bank Transfer details submitted during a transaction are held for the duration required by account verification and retention rules in your region.
Not everything connected to your experience falls under this privacy policy. The table below separates what we govern directly from what falls under third-party terms you should check separately. If you are unsure about a specific area, the contact route in the support section below is the right place to ask.
Covered by this policy. Data collected at login — device type, session time, authentication records — is handled under the terms described here. You can request a summary of this data through our support channel.
Partially covered. We record the transaction reference and amount on our side. The payment processor — bKash, Rocket or your bank — holds its own record under its own privacy terms, which are separate from ours.
Game session data generated inside titles from JDB, Bigtime Gaming, PlayStar or Microgaming may be processed by those studios for game-integrity purposes. Their data handling is governed by their own policies, not ours.
Any page or service you navigate to outside casino99 is outside the scope of this policy. We do not control how external sites collect or use your information once you leave our domain.
You have real, actionable choices about the data we hold. After logging in, your account dashboard shows the personal details currently on record — your name, contact information and linked payment method. If something is wrong, you can submit a correction request directly through our support channel and we will update the record after verifying your identity. You can also ask us to confirm what categories of data we hold, why we hold them, and how long we plan to retain them. Where local law in your eligible region grants a right to deletion, you can make that request in writing and we will respond within the timeframe required. We do not make these processes difficult. The steps below name what each action involves so you know what to expect before you start.
Log in and open the account section. Your stored name, contact details and linked payment method are displayed there. What you see is what we hold for your profile at that moment.
If any detail is wrong, contact us through the support channel listed below. We will verify your identity and apply the correction. You do not need to close and reopen your account to do this.
You can ask us in writing how long we keep specific categories of data and why. We will reply with the retention period and the reason it applies to your account type and eligible region.
Where deletion is available under your local law, submit a written request via our contact route. We will confirm receipt, state the timeline, and notify you when the process is complete.
If your question is specifically about your data — what we hold, how long we keep it, or how to correct it — use the routes below. For general account questions unrelated to privacy, your account dashboard is the faster starting point. Availability of support may vary by region.
Send your data or privacy question to our support email address listed on the Contact page. Include your registered account email so we can locate your record without delay.
The live chat option inside your logged-in account connects you directly to our support team. For privacy-related queries, state clearly that your question is about personal data so it is routed correctly.
For non-urgent reviews of your stored details, the account section after login shows your current profile data. You can identify discrepancies there before raising a formal correction request.
Keeping your information accurate and secure is an operational commitment, not a checkbox. The points below describe the specific practices we apply and where you can verify them for yourself.
Account records — including transaction references for bKash, Rocket and Bank Transfer — are retained for the period required by account activity and applicable regional rules. When retention is no longer needed, records are removed from active systems according to a documented schedule.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use cookies to track you across other websites. Your browser settings can be used to review or limit cookies at any time.
Access to your account data within casino99 is restricted to staff who need it to operate or support your account. Authentication records and login timestamps are stored separately from game session data. We do not store full payment credentials for bKash or Rocket.
When we make a material change to this policy, we post the updated version at casino99/privacy-policy/ and note the revision in your account dashboard. Continued use of your account after a posted update means you have reviewed the change.
These are the questions we receive most often about how casino99 handles your data. If your question is not covered here, the support routes in the section above are the right next step.
We collect the details you submit during registration — name, contact information and the payment method you link, such as bKash or Rocket. We also record login timestamps and wallet transaction references. We do not collect data beyond what is needed to operate your account.
We do not sell or share your data with advertisers. Payment processors — such as those handling bKash or Bank Transfer transactions — receive only the data needed to complete your transaction, and they are bound by contractual data-use limits. Game studio data handling is governed by those studios' own policies.
Log in and open the account section. Your name, contact details and linked payment method are displayed there. For a fuller summary — including transaction references and login history — submit a request through our support channel and we will provide what we hold.
Yes. Submit a correction request via live chat or email with your registered account details. For deletion, availability depends on your local law and eligible region. We will confirm the scope of deletion possible for your account and the timeline before we begin.
Retention periods depend on account activity, any legal obligations that apply in your eligible region, and whether you have made a deletion request. We do not hold data indefinitely. Ask us directly if you want the specific period that applies to your account.
Access and eligibility depend on your local law and the regions we support. The policy governs how we handle data for accounts we are able to operate in your region. If you are unsure whether your region is covered, check the eligibility information shown during account registration.