Sports / Mobile
These terms set out how your casino99 account works — what you can do, what we expect, and how transactions through bKash, Rocket, and Bank Transfer are handled. Access to casino99 depends on your local law and whether your region is eligible; opening an account means you have read and accepted these conditions.
These terms govern every interaction between you and casino99 — from the moment you register through every deposit, withdrawal, and game session. They apply to all account activity conducted via bKash, Rocket, and Bank Transfer, and to any content you access on casino99. We may update these terms when our services change; the version shown in your account dashboard after login is always the current one. Continued use of your account after an update means you accept the revised terms. If any part of these terms conflicts with local law in your region, the local law takes precedence and that part does not apply to you. We do not operate in regions where such services are prohibited. Your account is personal and non-transferable — you are responsible for all activity carried out under your login. If you believe your account has been accessed without your permission, contact our support team immediately through the channel shown in your account settings. These terms exist to keep your account secure and your transactions clear.
Deposits and withdrawals via bKash are subject to the transaction limits and verification steps shown in your account wallet.
Rocket transfers follow the same account verification flow; limits are displayed at the point of transaction.
Bank Transfer requests are processed according to the steps and fields shown in your account withdrawal section.
Not every part of your experience on casino99 is governed by the same rules. Understanding what these terms cover — and what they do not — helps you know where to look when a question comes up.
Your login, registration details, and account security fall fully under these terms. You are responsible for keeping your credentials private and for all sessions conducted under your account.
All deposits and withdrawals through bKash, Rocket, and Bank Transfer are covered. Transaction records are visible in your account history after each completed action.
Games, tables, and lobby content on casino99 are covered. Game availability may vary by region; what you see in your lobby reflects what is accessible from your eligible location.
Payment providers like bKash and Rocket operate under their own terms. casino99 is not responsible for delays or restrictions imposed by those providers on their end.
You have clear, practical options for managing your account and raising questions about how your information is handled. Your transaction history is available in full inside your account dashboard — every deposit and withdrawal is logged with a timestamp and method, whether that was bKash, Rocket, or Bank Transfer. If any account detail is incorrect, you can update it directly through the account settings page; for changes that require identity verification, the steps are shown inline. These rights exist to keep you in control of your own account. If something is unclear or you believe a record is wrong, our support team is the right place to start — not a third-party channel.
Your full transaction history is accessible in the account dashboard after login. Each entry shows the method, amount, and status.
Update your information through the settings page. Fields that require verification will prompt you through the steps shown there.
If a transaction or account action does not match what you expected, open a support request with the relevant transaction reference from your history.
Our support team handles account and terms queries through the contact paths listed in the support section of this page.
If you have a question about these terms, your account status, or a specific transaction, use the contact paths below. Include your account reference and the relevant transaction ID where possible — it helps us respond accurately.
Open the chat widget from your account dashboard for real-time help with terms and account questions.
Send a detailed query to our support address shown in your account settings. Include your account ID and the section of these terms your question relates to.
The help section inside your account covers common terms questions with step-by-step answers for account access, transactions, and eligibility.
Your account data is held securely and used only to operate your casino99 account — processing transactions through bKash, Rocket, or Bank Transfer, verifying your identity where required, and maintaining your session. We do not sell your personal information to third parties. Cookies are used to keep your session active and to remember your account preferences; you can manage cookie settings through your browser. We retain account records for as long as your account is active and for the period required by applicable rules after closure. If we make a material change to how we handle your data, we will notify you through your account before the change takes effect.
Account data is used only to operate your casino99 account, process transactions, and meet verification requirements. Nothing is shared beyond what is needed for those purposes.
Cookies keep your session running and save your account preferences. Manage them through your browser settings at any time.
Your account is protected by login credentials you control. Report any suspected unauthorised access to support immediately using the contact paths above.
When these terms change, the updated version appears in your account dashboard. Continuing to use your account after that point means you accept the new version.
These are the questions we hear most often about how casino99's terms work in practice.
Yes. All deposits and withdrawals through bKash, Rocket, and Bank Transfer are covered by these terms. The limits and verification steps for each method are shown at the point of transaction inside your account wallet.
Access depends on your local law and whether your region is eligible. These terms apply to accounts in eligible regions. If your location is not supported, you will see that reflected when you attempt to register or log in.
The version shown in your account dashboard after login is always the current one. We update it there before any change takes effect, so you always have access to what applies to your account right now.
Open your account transaction history, find the relevant entry, and contact support with the transaction reference. Our team will check the record and respond through the support channel you used to raise the query.
Go to account settings and edit the relevant field. Fields that require identity verification will show you the steps inline. If you cannot complete the update yourself, contact support with your account ID and the detail you need corrected.
Use the live chat from your account dashboard or email support through the address shown in your account settings. Include the section of these terms your question relates to and your account reference so we can respond accurately.